Returning parcels
Happy returns
If you received a parcel through DHL but are unhappy with your purchase, you can return your order quickly and easily. It's no hassle at all. Use the DHL return label included with your parcel to quickly and simply return your order via one of our DHL ServicePoints. In Belgium we make use of the extensive network of our partner bpost.
DHL return label
Pack and go
Most online stores want to make your life easy and will include a return label with your order so that you can return your parcel via one of our DHL ServicePoints for free. If your order did not include a return label, go to the website of the online store to see the return instructions.
About your return shipment
Packaging
Make sure that your return shipment is packed well and labelled clearly, or your parcel might not be accepted by the delivery point. Read our packaging tips.
DHL return label
Remove the old address labels and stick the DHL return label on the top of your parcel. Make sure that the label is clearly legible and that the barcode is easy to scan.
Drop off your parcel
In Belgium you can drop off your DHL eCommerce return shipment at one of the locations of our partner bpost. Attention: DHL Express parcels (with Waybill number below the barcode) cannot be returned via bpost.
Track your return shipment
Always informed
You can track your return shipment with track & trace using the barcode number on the DHL eCommerce return label (JVGL code at the bottom of the label). From the moment that the parcel has been scanned by us you can pinpoint your parcel and see when it has been delivered to the sender. This way you're always informed.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That is why we've put together a list of FAQs that may just provide an answer to your question.
How long does it take for my return shipment to be delivered to the sender?
Return shipments within the Benelux are delivered to the sender within two workdays. International shipments take longer depending on their destination but are usually delivered within five workdays.
Where can I drop off my parcel for return?
You can drop off your parcel at a DHL ServicePoint near you. In Belgium we use the post offices and post points of our partner bpost. With 2,800 points in Belgium, there's sure to be one near you. Find a DHL ServicePoint.
How do I know when my return shipment has been delivered to the sender?
You can use track and trace to pinpoint your parcel. at any time of the day. With the barcode number of your return label (JVGL code at the bottom of the label) you always know the location of your parcel and when it has been delivered to the sender.