Receiving

If you received a DHL shipment number from the sender or online store where you placed your order you can follow the parcel online with track and trace. As soon as we've scanned your parcel, the shipping status will be visible online.

We deliver from Monday through Friday between 8:00 AM and 6:00 PM. The daily delivery times may differ depending on the size of the parcel and the delivery address.

Contact the sender, which could be the customer service department of the online store where you placed your order. They may ask DHL to investigate your case.

Did you miss the DHL delivery? No worries, DHL will automatically try to deliver your parcel again the next workday. If you also missed the second delivery attempt, you have five workdays to collect your parcel at a DHL location. Follow the instructions on the yellow DHL card in your mailbox.

No, unfortunately that is not possible. The second delivery attempt can only take place at the same address. Contact the sender if you want your parcel to be delivered to a different address.

Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.

Yes, they can. You can give the card that bpost left in your mailbox to someone else to collect your parcel from the DHL ServicePoint. If the sender has selected the “Signature upon receipt” option, only the original recipient is permitted to collect the parcel and will have to show a valid identification document such as an ID card, passport, or driver's license.

If you're not at home for the first delivery attempt, our DHL courier will automatically come back the next workday. If you are not at home the second time, your shipment will be sent to the nearest DHL location where you can pick up your parcel within five working days. Check the address and opening hours of the location on our Track & Trace, using the QR code or delivery code on the DHL card that the courier leaves in your mailbox. When picking up a parcel, a valid identification document (identity card, passport, or driver's license) is always required.

We're sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL eCommerce's customer service department.

Unfortunately, we will no longer be able to intercept your parcel. We recommend that you contact the sender, which could be the customer service department of the online store where you placed your order. They can have the parcel sent to you again.

If you do not have a shipment number, we recommend that you contact the sender of your parcel, which could be the customer service department of the online store where you placed your order. The sender will know the shipment number.

If you receive a shipment number from the sender, which could be the online store where you ordered a product, you can always follow the parcel online with track and trace. You can check the parcel's status as soon as the parcel is registered with us. This can sometimes take a while.

We deliver your parcel from Monday through Friday between 8:00 AM and 6:00 PM. If the sender selected “Saturday delivery”, your parcel will be delivered on Saturday.