Always up to date
Full control over your shipments
With My DHL Portal, you have access to convenient dashboards and comprehensive reports as standard. This allows you to have visibility of all your shipments, no matter where they are. By knowing the status of your shipments at any given time, you can provide your recipients with the best customer service. Discover how My DHL Portal helps you maintain control over your logistics process.
Searching becomes finding
Smart track and trace
Do you or your recipient have a question about a shipment? Thanks to the comprehensive track and trace dashboard in My DHL Portal, you can answer it in no time. With the smart search function, you can quickly retrieve the right shipment and check its latest status. This allows you to easily track the route of the package or pallet and see if there are any issues. Need to email an acknowledgement of receipt or print a return label? You can also handle that with just a few clicks through this dashboard.
Reports
Are you looking for detailed information on multiple sent or incoming shipments? In My DHL Portal, you have access to comprehensive reports that provide you with quick insights into shipment data for the day or specific periods of your choice. Using filters, you can easily find shipments based on criteria such as destination or status. You can also quickly retrieve detailed information about shipments, such as package or pallet specifications.
Fast and easy contact with customer service
Create a ticket to start investigation
If you have a question about your shipment, you can quickly and easily create a ticket in My DHL Portal. Your question and relevant details will be shared directly with our customer service, allowing our experts to investigate on your behalf. Our team is ready to answer all your questions. If you have multiple tickets open, they will be displayed in a clear list so you can easily see their status at a glance. Additionally, you will receive a notification when there is an update, allowing you to continue with what you were doing.
Get started today
Create a free account
As a brand new business customer of DHL eCommerce, you naturally want to get started as quickly as possible. That's why you will receive instant access to My DHL Portal as soon as you create a business account. It's easy to do online, and completely free. So you can start shipping right away, without any hassle. Are you ready to get started?