You send all your shipments with one handy shipping service: My DHL Portal. If you use your own system, custom solutions are available. There are a few other advantages: we collect your parcels and pallets in one go. And with the same ease you can ship to businesses and consumers in Europe.
Parcels to consumers in Belgium and the Netherlands
Mailbox parcel
- Dimensions: max. L 38 x W 26.5 x H 3.2 cm
- Weight: max. 1 kg
Parcel
- Dimensions: Longest side max. 120 cm, other sides max. 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)
Parcels to consumers in the rest of Europe
- Dimensions: min. L 15 x X 11 x H 1 cm - max. L 120 x W 60 x H 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)
- Girth: max. 360 cm (L + 2W + 2H)
Parcels sent to DHL ServicePoints are subject to other dimensions and weights (depends on local partner in destination country).
Shipments to business addresses:
Parcels
- Dimensions: min. L 15 x W 11 x H 3.5 cm - max. L 120 x W 60 x H 50 cm
- Weight: max. 31.5 kg
- Weight by volume: max. 250 kg/m³
For parcel shipments to destinations outside the Benelux additional specifications apply:
- Maximum weight per shipment 2,500 kg
- Maximum volume per shipment 12 m³
Pallets
- Dimensions: max. L 120 x W 100 x H 200 cm incl. pallet
- Weight: max. 1,000 kg per pallet (Benelux) and 750 kg per pallet (rest of Europe)
- Maximum of 5 pallets per shipment/per day/per delivery address
Longer delivery times for non-standard shipments
If your shipment deviates from these specifications, it may take a day longer to deliver. This concerns parcels that cannot be sorted automatically because they are too large or heavy or because of their nature, shape, packaging. Additional surcharges apply for the manual handling of these shipments.
Print your own shipping labels quickly and easily with our My DHL Portal online shipping service. If you'd like to plan a return shipment or a shipment for collection in My DHL Portal but can't print the shipping label, there is no need to panic. We have the 'Pickup with label' option for collections from your address or business returns from the Benelux. The courier will bring a completed shipping label at a small extra fee. The label can then be attached to the parcel immediately.
We offer a return portal for business senders with a custom shipment solution. Discuss the options with your account manager.
DHL eCommerce also delivers your shipments in remote and less accessible locations. A surcharge applies for delivery in these Remote Areas.
If you ship to a country with customs clearance, your shipment will be checked by customs in that country. Therefore, it is mandatory to include the customs forms with your shipment. You require commercial invoices for commercial shipments. A pro forma invoice is often sufficient for non-commercial shipments. However, this varies from country to country.
To which customs territories can you ship with DHL eCommerce?
Does you invoice meet all the requirements?
The invoice must always comply with the legal requirements, otherwise there is no right to deduct VAT or shipments may be delayed or not imported. You can easily generate a correct invoice when preparing your shipment in My DHL Portal. Check the manual for more information.
Invoice requirements for dutiable shipments
Attention: Specific requirements apply for shipments to the UK. Check our Brexit information page for more details.
How to submit your customs paperwork?
This is the up-to-date surcharge for fuel handled by DHL eCommerce.
Month and surcharge
Dec 2024: 13.75%
Nov 2024: 13.00%
Oct 2024: 13.75%
These surcharges are linked to the consumer price of diesel fuel (EU-27 standard) in local currency. Levies and taxes, as measured by the Directorate-General for Energy of the European Commission and published in the Oil Bulletin, have been included. The fuel surcharge applies to the transport rate and the transport related optional services and surcharges.
Due to the publication dates of fuel prices, we implement the surcharge at a delay of two months. Therefore, the latest fuel price publication in January determines the surcharge handled in March.
DHL eCommerce reserves the right to change the fuel surcharge index and table without notice.
Germany and Hungary charge a kilometer levy for freight traffic. To partly compensate for these costs, we apply a toll surcharge for shipments to, from and through these countries.
The percentage is calculated on the transport rate and the transport related options and surcharges.
Certain rules apply to the content of your shipment. For security reasons DHL cannot transport the following items:
Dangerous goods may only be shipped in limited quantities (ADR Limited Quantities - LQ). It is mandatory to register this with your DHL account manager. We do not charge extra for shipping LQ goods.
Download our Dangerous Goods brochure to learn more about shipping dangerous goods and find out which goods can and cannot be transported by DHL eCommerce. For any additional information, please get in touch with your DHL contact.
Since 1 April 2024, stricter rules have been introduced to international shipments of dangerous goods in limited quantities (ADR LQ). In addition to the mandatory LQ mark on the parcel, you must also provide the following information: when creating the shipment, you have to specify that it contains LQ and provide the weight. How you do that, depends on the shipping tool you use:
Please follow these rules to avoid fines or delays.
The provisions of the international CMR Convention apply to road transportation in Europe. DHL's liability for damage or loss is limited by law to 8.33 SDR (Special Drawing Rights) per gross kilogram, which is approximately €10 per kilogram.
High value, low weight? Insure your shipment!
DHL eCommerce always handles your shipments with the utmost care. But in case something does go wrong, you can add an additional transport insurance to your valuable shipments with a low weight. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.
Leaflet additional insurance for businesses
Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Your regular contact person will be happy to help you.
If your shipment is damaged or missing, please notify our customer service department as soon as possible: at the time of delivery for visible damage, within 5 working days of delivery in case of non-apparent damage or (partial) loss.
Our customer service will immediately start an investigation, so you can submit a claim - if necessary. As soon as we have received the necessary information, the claim will be investigated. We aim to respond within 10 workdays.
In case of loss, see to it that you can give us a good description of the goods and their packaging. In case of a damaged shipment, we also ask you to take photos of the damaged goods and their packaging, including the shipping label and the filling material.
If you ship EUR-pallets to business addresses in the Benelux, we can return them to you. This takes approximately four weeks. This service is provided at an additional fee.
Track & trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track and trace. You can access track and trace via our website or integrate the track & trace service in your online store.
We can also apply shipment confidentiality on request. The sender will not be listed on the shipment label, so that the recipient will not know who it's from. Select the option "Undisclosed sender" when registering your shipment in My DHL Portal. This service is at no extra cost.
Then our courier will leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL RegionHub near you. You have five days in which to collect the parcel, after which it will be returned to the sender.
If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender who will then provide us with the necessary instructions.
Delivery to consumers by our partner bpost
If our partner bpost was unable to deliver a parcel to a consumer, they'll leave a card in the mailbox with the location where the consumer can collect their parcel. If the consumer would like to schedule a second delivery at home, they can do so online. Go to the missed delivery page.
If you want to deliver a parcel or pallet to a construction site in the Benelux, you will need to give us some additional instructions when registering your shipment in My DHL Portal. This service is at no extra cost. Your shipments will arrive at the correct location without needing a postal code or house number. Just ensure that you enter all the necessary details. Ask your DHL account manager or our customer service department about the options.
We deliver on workdays from 8.00 AM to 6:00 PM as standard, but you can also have your parcels delivered to consumers in the Benelux on Saturdays. This is subject to a surcharge. All you need to do is select the option “Saturday delivery” when preparing your shipment. You can also choose Saturday delivery for business parcels to the Netherlands.
We collect parcels for delivery on Saturday in the Benelux on Friday or the previous workday if Friday is a public holiday. If your shipment cannot be delivered on Saturday, we will try again the next workday. Saturday delivery is not available for the Wadden Sea Islands in the Netherlands or for pallets.
For consumers in the rest of Europe, we deliver from Monday to Saturday as standard.
If your supplier has the shipment sent to you as a general delivery, you can pick it up at a DHL RegionHub the next workday. Make sure to bring a valid ID.
Parcels and pallets sent to the Netherlands, Belgium, and Luxembourg will be delivered the next workday. Parcels can also be delivered on Saturdays at extra cost. Transit times differ for shipments outside of the Benelux. See the list of delivery times below.
We have an adjusted service schedule during and around public holidays.
Below you can download our Benelux service schedule for the holidays in 2024 and an overview of the last pick-up dates for delivery in Europe before Christmas and New Year:
As standard, DHL eCommerce delivers your packages and pallets within the Benelux on the next working day. And if that’s is not fast enough, you can use our Expresser service. Your business shipment will then be delivered in the Benelux (with the exception of the Wadden Islands) before 12:00 noon on the next working day (Mon to Fri). If the shipment is delivered after 12:00 noon, you can use the reactive money-back guarantee to retrieve the additional costs of the Expresser shipment.
Terms and Conditions of the reactive money-back guarantee:
Track & trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track & trace. You can access track & trace via our website or using the tracking service on the website of the online store where you placed your order.
DHL eCommerce has 6 RegionHubs in Belgium where your shipments are collected and delivered. You can also drop off and collect your parcels yourself. See our locations and opening hours.
Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. We also ask for a valid ID at our DHL ServicePoints. For deliveries to consumers in the Benelux, we only ask for a signature if the sender has selected this option for shipment. Signatures as proof of delivery are immediately displayed in track and trace.
We even collect pallets and parcels for return from business recipients. The sender can quickly plan in a return shipment with My DHL Portal or by contacting our customer service department during office hours. The sender sends you the return label or our driver simply brings it along when they come to pick up the shipment.
Consumers can easily bring their returns to one of our 2,800 DHL ServicePoints in Belgium.
You send all your shipments with one handy shipping service: My DHL Portal. If you use your own system, custom solutions are available. There are a few other advantages: we collect your parcels and pallets in one go. And with the same ease you can ship to businesses and consumers in Europe.
Parcels to consumers in Belgium and the Netherlands
Mailbox parcel
- Dimensions: max. L 38 x W 26.5 x H 3.2 cm
- Weight: max. 1 kg
Parcel
- Dimensions: Longest side max. 120 cm, other sides max. 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)
Parcels to consumers in the rest of Europe
- Dimensions: min. L 15 x X 11 x H 1 cm - max. L 120 x W 60 x H 60 cm
- Weight: max. 31.5 kg
- Volume: max. 432 liter (L x W x H (in cm) / 1,000)
- Girth: max. 360 cm (L + 2W + 2H)
Parcels sent to DHL ServicePoints are subject to other dimensions and weights (depends on local partner in destination country).
Shipments to business addresses:
Parcels
- Dimensions: min. L 15 x W 11 x H 3.5 cm - max. L 120 x W 60 x H 50 cm
- Weight: max. 31.5 kg
- Weight by volume: max. 250 kg/m³
For parcel shipments to destinations outside the Benelux additional specifications apply:
- Maximum weight per shipment 2,500 kg
- Maximum volume per shipment 12 m³
Pallets
- Dimensions: max. L 120 x W 100 x H 200 cm incl. pallet
- Weight: max. 1,000 kg per pallet (Benelux) and 750 kg per pallet (rest of Europe)
- Maximum of 5 pallets per shipment/per day/per delivery address
Longer delivery times for non-standard shipments
If your shipment deviates from these specifications, it may take a day longer to deliver. This concerns parcels that cannot be sorted automatically because they are too large or heavy or because of their nature, shape, packaging. Additional surcharges apply for the manual handling of these shipments.
Print your own shipping labels quickly and easily with our My DHL Portal online shipping service. If you'd like to plan a return shipment or a shipment for collection in My DHL Portal but can't print the shipping label, there is no need to panic. We have the 'Pickup with label' option for collections from your address or business returns from the Benelux. The courier will bring a completed shipping label at a small extra fee. The label can then be attached to the parcel immediately.
We offer a return portal for business senders with a custom shipment solution. Discuss the options with your account manager.
DHL eCommerce also delivers your shipments in remote and less accessible locations. A surcharge applies for delivery in these Remote Areas.
If you ship to a country with customs clearance, your shipment will be checked by customs in that country. Therefore, it is mandatory to include the customs forms with your shipment. You require commercial invoices for commercial shipments. A pro forma invoice is often sufficient for non-commercial shipments. However, this varies from country to country.
To which customs territories can you ship with DHL eCommerce?
Does you invoice meet all the requirements?
The invoice must always comply with the legal requirements, otherwise there is no right to deduct VAT or shipments may be delayed or not imported. You can easily generate a correct invoice when preparing your shipment in My DHL Portal. Check the manual for more information.
Invoice requirements for dutiable shipments
Attention: Specific requirements apply for shipments to the UK. Check our Brexit information page for more details.
How to submit your customs paperwork?
This is the up-to-date surcharge for fuel handled by DHL eCommerce.
Month and surcharge
Dec 2024: 13.75%
Nov 2024: 13.00%
Oct 2024: 13.75%
These surcharges are linked to the consumer price of diesel fuel (EU-27 standard) in local currency. Levies and taxes, as measured by the Directorate-General for Energy of the European Commission and published in the Oil Bulletin, have been included. The fuel surcharge applies to the transport rate and the transport related optional services and surcharges.
Due to the publication dates of fuel prices, we implement the surcharge at a delay of two months. Therefore, the latest fuel price publication in January determines the surcharge handled in March.
DHL eCommerce reserves the right to change the fuel surcharge index and table without notice.
Germany and Hungary charge a kilometer levy for freight traffic. To partly compensate for these costs, we apply a toll surcharge for shipments to, from and through these countries.
The percentage is calculated on the transport rate and the transport related options and surcharges.
Certain rules apply to the content of your shipment. For security reasons DHL cannot transport the following items:
Dangerous goods may only be shipped in limited quantities (ADR Limited Quantities - LQ). It is mandatory to register this with your DHL account manager. We do not charge extra for shipping LQ goods.
Download our Dangerous Goods brochure to learn more about shipping dangerous goods and find out which goods can and cannot be transported by DHL eCommerce. For any additional information, please get in touch with your DHL contact.
Since 1 April 2024, stricter rules have been introduced to international shipments of dangerous goods in limited quantities (ADR LQ). In addition to the mandatory LQ mark on the parcel, you must also provide the following information: when creating the shipment, you have to specify that it contains LQ and provide the weight. How you do that, depends on the shipping tool you use:
Please follow these rules to avoid fines or delays.
The provisions of the international CMR Convention apply to road transportation in Europe. DHL's liability for damage or loss is limited by law to 8.33 SDR (Special Drawing Rights) per gross kilogram, which is approximately €10 per kilogram.
High value, low weight? Insure your shipment!
DHL eCommerce always handles your shipments with the utmost care. But in case something does go wrong, you can add an additional transport insurance to your valuable shipments with a low weight. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.
Leaflet additional insurance for businesses
Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Your regular contact person will be happy to help you.
If your shipment is damaged or missing, please notify our customer service department as soon as possible: at the time of delivery for visible damage, within 5 working days of delivery in case of non-apparent damage or (partial) loss.
Our customer service will immediately start an investigation, so you can submit a claim - if necessary. As soon as we have received the necessary information, the claim will be investigated. We aim to respond within 10 workdays.
In case of loss, see to it that you can give us a good description of the goods and their packaging. In case of a damaged shipment, we also ask you to take photos of the damaged goods and their packaging, including the shipping label and the filling material.
If you ship EUR-pallets to business addresses in the Benelux, we can return them to you. This takes approximately four weeks. This service is provided at an additional fee.
Track & trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track and trace. You can access track and trace via our website or integrate the track & trace service in your online store.
We can also apply shipment confidentiality on request. The sender will not be listed on the shipment label, so that the recipient will not know who it's from. Select the option "Undisclosed sender" when registering your shipment in My DHL Portal. This service is at no extra cost.
Then our courier will leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL RegionHub near you. You have five days in which to collect the parcel, after which it will be returned to the sender.
If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender who will then provide us with the necessary instructions.
Delivery to consumers by our partner bpost
If our partner bpost was unable to deliver a parcel to a consumer, they'll leave a card in the mailbox with the location where the consumer can collect their parcel. If the consumer would like to schedule a second delivery at home, they can do so online. Go to the missed delivery page.
If you want to deliver a parcel or pallet to a construction site in the Benelux, you will need to give us some additional instructions when registering your shipment in My DHL Portal. This service is at no extra cost. Your shipments will arrive at the correct location without needing a postal code or house number. Just ensure that you enter all the necessary details. Ask your DHL account manager or our customer service department about the options.
We deliver on workdays from 8.00 AM to 6:00 PM as standard, but you can also have your parcels delivered to consumers in the Benelux on Saturdays. This is subject to a surcharge. All you need to do is select the option “Saturday delivery” when preparing your shipment. You can also choose Saturday delivery for business parcels to the Netherlands.
We collect parcels for delivery on Saturday in the Benelux on Friday or the previous workday if Friday is a public holiday. If your shipment cannot be delivered on Saturday, we will try again the next workday. Saturday delivery is not available for the Wadden Sea Islands in the Netherlands or for pallets.
For consumers in the rest of Europe, we deliver from Monday to Saturday as standard.
If your supplier has the shipment sent to you as a general delivery, you can pick it up at a DHL RegionHub the next workday. Make sure to bring a valid ID.
Parcels and pallets sent to the Netherlands, Belgium, and Luxembourg will be delivered the next workday. Parcels can also be delivered on Saturdays at extra cost. Transit times differ for shipments outside of the Benelux. See the list of delivery times below.
We have an adjusted service schedule during and around public holidays.
Below you can download our Benelux service schedule for the holidays in 2024 and an overview of the last pick-up dates for delivery in Europe before Christmas and New Year:
As standard, DHL eCommerce delivers your packages and pallets within the Benelux on the next working day. And if that’s is not fast enough, you can use our Expresser service. Your business shipment will then be delivered in the Benelux (with the exception of the Wadden Islands) before 12:00 noon on the next working day (Mon to Fri). If the shipment is delivered after 12:00 noon, you can use the reactive money-back guarantee to retrieve the additional costs of the Expresser shipment.
Terms and Conditions of the reactive money-back guarantee:
Track & trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track & trace. You can access track & trace via our website or using the tracking service on the website of the online store where you placed your order.
DHL eCommerce has 6 RegionHubs in Belgium where your shipments are collected and delivered. You can also drop off and collect your parcels yourself. See our locations and opening hours.
Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. We also ask for a valid ID at our DHL ServicePoints. For deliveries to consumers in the Benelux, we only ask for a signature if the sender has selected this option for shipment. Signatures as proof of delivery are immediately displayed in track and trace.
We even collect pallets and parcels for return from business recipients. The sender can quickly plan in a return shipment with My DHL Portal or by contacting our customer service department during office hours. The sender sends you the return label or our driver simply brings it along when they come to pick up the shipment.
Consumers can easily bring their returns to one of our 2,800 DHL ServicePoints in Belgium.
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