Unique return options
Increase repeat sales

DHL eCommerce offers a variety of return options for business clients and consumers. Whichever service you select, we make it happen.

Return service for consumers

Consumers often consider return shipments to be a hassle. So, we make it as easy as we can. With 6,800 DHL ServicePoints in the Benelux, there is always a location near to your customer where they can drop off their parcel for return. You decide whether to send the return label with the order, to send it via e-mail, or letting your customers download it online.

Return service for businesses

We also keep the return process as simple as we can for your business clients in the Benelux. Plan your collections easily through My DHL Portal or our customer service department. You decide whether to send the return label with the order, to send it via e-mail, or to let customers download it online. We will collect the return shipments from your customers.

DHL Parcel Europe
International returns

DHL eCommerce also offers a handy international return service for your private customers abroad. With our extensive European network of more than 100,000 DHL ServicePoints, there is sure to be a drop-off point in their neighborhood.