For the 23rd year, the editors of Trends and Trends-Tendances have selected 250 Trends Gazelles by province. These are companies that achieve the strongest growth based on their added value, number of employees and cash flow. And this year, DHL eCommerce Belgium is among the nominees for Flemish Brabant. This is a wonderful recognition of the great strides we have made together with our employees and customers
Successful growth? You achieve that together.
According to Sales & CS Director Grit Adriaenssens, it all comes down to motivated employees. ‘That’s why we are so proud of our titles: Top Employer and Great Place to Work. We do all we can to provide our staff with a pleasant workplace. We like to give them responsibility. Mistakes are certainly allowed - the most important thing is that they learn from their mistakes - we offer them those growth opportunities here. Good communication is crucial.’ CEO Frank van Hille adds: ‘We value our people and their development; this is also reflected in our generous training budget. And we encourage our staff to actually use it.’
Always a familiar face
‘Satisfied employees ensure satisfied customers,’ says Grit. ‘According to customer satisfaction surveys, they are also pleased with us. That customers keep working with us and even want to increase their business is the best compliment they can give us. Especially after the coronavirus period, we have only grown since then. So we must be doing something right. Moreover, customers usually speak to the same driver or account manager because we have low staff turnover. That’s quite unique for such a large company like DHL, so they really appreciate that personal approach.’
Growing with a goal
DHL eCommerce is extremely agile – both internally and externally. ‘We listen very carefully to what customers and colleagues have to say and actually do something with that information. That feedback is golden,’ says Grit. Frank: ‘The bond with our customers is invisible but ironclad. The secret of our success is thinking with them about how they can develop – after all, growth for the sake of growth makes no sense. That’s why we help customers by giving them as much peace of mind as possible. That way, they keep the focus on their business.’
‘Ultimately, when customers succeed, we also reap the benefits,’ continues Frank. ‘We reinvest those profits in our sustainable growth, such as our employees, energy-efficient buildings and new electric vehicles. But that’s not all. Our DHL Cares foundation also invests in social initiatives that help society advance. Thoughtful and future-proof decisions that everyone in our organisation fully supports. That’s how we complete the circle.’