In the rapidly changing world of e-commerce, it is essential to stay informed about the latest trends and expectations of online consumers. To give your business insights into what consumers expect from online retailers in 2024, we surveyed 12,000 shoppers from 24 countries. We have compiled these findings into four reports:
- E-commerce Trends Report
Discover what makes online shoppers click 'buy now' today and why they abandon their shopping carts.
- Online Purchasing Behavior Report
Find out which factors influence online shoppers the most – from sustainability to social media – and the importance of delivery options.
- Delivery & Returns Report
Learn about the delivery and return options that online shoppers value most – from next day delivery to end-to-end tracking, and see how popular out-of-home collection points are becoming worldwide.
- Cross-Border Buying report
Discover why online shoppers buy from abroad.
DHL eCommerce offers industry-leading solutions for both national and international parcel and pallet delivery and returns. We simplify cross-border e-commerce and support the growth of your business. Whether you sell through multiple marketplaces, your own e-commerce website, social platforms, or are involved in B2B shipping – DHL eCommerce is here for you.
Want to learn more about business shipping with DHL eCommerce?